Narrated Reserve.
Services and packages
We help with three things: your information, your processes and your growth plan. Start with a package, or book a single-purpose add-on.
Fix the foundations, then grow.
The before and after lines are illustrative examples of the change we aim for, not client results.
Information Management
What information does your business have, how is it handled, and how can it be put to work for growth?
BeforeSales numbers live in three different WhatsApp groups.
AfterOne dashboard, updated weekly.
What is included
Information Auditing
Mapping what your business already knows — sales patterns, customer data, costs — and organising it into something usable.
Before: sales numbers live in three different WhatsApp groups. After: one dashboard, updated weekly.
Documentation Systems
Building simple, reliable systems so information doesn't live in someone's head, a lost notebook, or a dozen scattered chats.
Before: only one person knows how invoicing actually works. After: a written process anyone on the team can follow.
Business Process
How do you use the information you have, what do you actually do with it, and how can it improve the way the business runs?
BeforeEvery order gets confirmed by phone, twice.
AfterOne system, one confirmation, done.
What is included
Process Analysis
Deconstructing how the business actually runs day to day, and removing the friction that keeps it stuck at "small."
Before: every order gets confirmed by phone, twice. After: one system, one confirmation, done.
Digital Operations Support
Implementing the tools and workflows that let your information actually drive daily decisions, not just sit unused.
Before: stock counts are guessed at month-end. After: real-time numbers the whole team can see.
Strategic Growth
What can you implement to position the business better, attract investors and clients, and grow beyond the "small business" phase?
BeforeFinancials exist in someone's head and a notebook.
AfterRecords ready to show an investor tomorrow.
What is included
Brand & Positioning Strategy
Defining how the business presents itself to investors, clients, and partners — the credibility that opens doors.
Before: no pitch deck, no way to explain the business to a bank. After: a positioning document that opens the right doors.
Growth & Investment Readiness
Structuring the business financially and operationally to be ready for capital, partnerships, and scale.
Before: financials exist in someone's head and a notebook. After: records ready to show an investor tomorrow.
Tick what sounds like your business
An information audit is a structured look at how your business collects, stores, shares and uses information, so you can see what is helping, what is wasted and what is at risk. Pick any that fit and we will suggest where to start.
Pick your starting point
Fixed-scope information audits you can book directly. Not sure which one? Take the one-minute check.
Information Snapshot
Ideal for small businesses or startups wanting a quick, actionable overview of how they handle information.
- Brief consultation (1 hour)
- Review of 2–3 information areas
- Summary report with top 3 recommendations
Before you book
- Who it is for
- Small businesses and startups wanting a quick overview of how they handle information, and where improvements are needed.
- What we need from you
- One hour of your time, and a rough picture of where your documents, communication and data access live (the 2–3 areas we will review).
- Timeline
- Smaller audits may take 1–2 weeks. You will receive a clear timeline up front.
Knowledge Clarity Audit
For growing companies who want a deeper understanding of how information and knowledge flow through their business.
- Consultation & planning session
- Full audit of systems, storage & workflows
- Staff interviews (up to 10 people)
- POPIA & records compliance assessment
- Detailed report with action plan
Before you book
- Who it is for
- Growing companies that want a deeper understanding of how information and knowledge flow through their business.
- What we need from you
- A planning session, access to the systems, storage and workflows being audited, and availability for staff interviews or questionnaires (up to 10 people).
- Timeline
- Depends on your size and complexity: audits range from 1–2 weeks to 4–6 weeks. You will receive a clear timeline and regular progress updates.
Strategic Knowledge Transformation
For established businesses seeking strategic, long-term improvement and full compliance alignment.
- In-depth audit across all departments
- Interviews & workflow mapping (up to 25 people)
- Full POPIA & compliance readiness assessment
- Customised Knowledge Management Framework
- 1-month post-audit support + client workshop
Before you book
- Who it is for
- Established businesses seeking strategic, long-term improvement and compliance alignment.
- What we need from you
- Access across departments, availability for staff interviews and workflow mapping (up to 25 people), and time for a 1-hour client workshop on your results.
- Timeline
- Larger audits can run 4–6 weeks, with a clear timeline agreed up front. One month of post-audit support follows.
Compare the three packagesSee them side by side
| Feature | Information Snapshot | Knowledge Clarity Audit | Strategic Knowledge Transformation |
|---|---|---|---|
| Best for | Small businesses & startups | Growing companies | Established businesses |
| Scope | 2–3 information areas | Information systems, storage, workflows & knowledge sharing | In-depth, across all departments |
| People involved | 1-hour consultation | Consultation & planning session; interviews or questionnaires (up to 10 people) | Interviews & workflow mapping (up to 25 people) |
| Compliance | — | POPIA & records management assessment | Full POPIA & related-laws readiness assessment |
| You receive | Summary report: key risks & top 3 recommendations | Detailed report: recommendations & action plan | Customised Knowledge Management Framework |
| Follow-up | — | — | 1 month of post-audit support + 1-hour client workshop |
| Investment | R3,000 | R8,000 | R20,000 |
A dash means that item is not part of the package.
Single-purpose add-onsAlready know what you need? From R1,000 to R5,000
Information ManagementKnowledge System Setup
Help organize files, drives, and document management systems.
R3,000 BuyInformation ManagementStaff Training Workshop
Train teams on information handling & knowledge sharing.
R1,000 / session BuyInformation ManagementQuarterly Re-Audit Plan
Keep your information updated and compliant all year.
R2,000 BuyBusiness ProcessWorkflow Optimisation Session
A focused working session mapping one core process end-to-end — sales, onboarding, fulfilment, or invoicing — and redesigning it to remove friction and manual rework.
R4,000 BuyStrategic GrowthInvestor & Growth Positioning Session
A working session on how your business presents itself to investors, clients, and partners — reviewing your pitch, positioning, and readiness for capital or partnerships.
R5,000 BuyStill unsure which one fits?
Tell us about your business and we will recommend a starting point, with no obligation.